Frequently asked questions concerning shopping
From whom am I buying ?
At ZITOLO.COM you are buying directly from the artists and
designers who manufacture and sell their own unique works of
art. If you have any questions concerning their items, you can
address them directly, they will be happy to answer all of your
questions.
How do I buy something at ZITOLO.COM?
You have found a unique item and you
want to buy it before anyone else does (remember that most
products at ZITOLO.COM are unique items manufactured in single
copies or in very limited series). You just have to press the
green button “add to cart”. You can now proceed to the checkout
by clicking on “cart” in the top right corner. If you are
already registered at ZITOLO.COM you just have to add your
address and choose payment method and that’s it. At ZITOLO.COM
you can also purchase items without registering at ZITOLO.COM !
Your purchase will then be confirmed via an e-mail message.
Naturally, in you cart, you can place more than one item, from
more than one salesman. Each salesman will contact you
individually.
What happens after I place my order ?
After purchasing, you will receive
two e-mails with your order confirmation; one from our team and
one directly from the salesman. Here, you can find all the
detail information concerning your purchase, especially the
total price including shipment costs and chosen payment method.
When the salesman receives his payment receipt, he will send
your package to the proper address (unless you agreed a
different address with the salesman). After receiving the order,
you are welcome to rate the salesman.
How can I make my payment ?
Each salesman decides individually,
what kind of payment methods they accept. You can choose one of
the available payment methods. Almost every salesman accepts
paying via bank transfer or/and PayPal.
When should I pay for my order ?
You should place the payment as soon
as possible, maximum 7 days after confirming the order (unless a
particular salesman decides otherwise).
What should I know about the shipment costs ?
Domestic and international shipment
costs are placed on each product’s site. Shipment costs can
differentiate, depending on the characteristics of an item and
the shipment method you have chosen. For example many salesman
offer a discount concerning shipment costs, if you buy more than
one item within one order. Learn more about the joint shipment
costs. It is crucial to always pay attention to information
concerning payment and shipment. You just have to click on the
proper bookmark on an item’s site, in order to get the necessary
information.
Can I have more than one shipment address ?
You can update or change you
shipment address after each purchase. You can also add your
friends address, if you want to surprise him/her with a gift.
Addresses, which you have confirmed will be saved. Then you just
choose the proper shipment address for each order.
What are “joint shipment costs” ?
Joint shipment costs are a form of a
discount, which many salesman offer, if you buy more than item
within one order. Buying a single item equals paying the highest
shipment costs. Buying more than one item equals joint shipment
costs, which very often cost 0 EUR !
For example: you decided to buy a
bracelet, which will cost you an additional 8 EUR for shipment.
Then, in the same store, you have found a necklace for 7 EUR and
within a minimum 14 EUR worth order, the salesman agreed on 0.00
EUR shipment costs. If you buy this bracelet together with the
necklace, you will not have pay any shipment costs.
How can I contact the salesman ?
You can contact each salesman
anytime you want. Each store has a “ask the salesman” button.
Just press it and you will be able to ask the salesman any
question you want.
Should I rate the transaction ?
Definitely yes ! Your rate has a
huge impact on the safety of our platform. It will help to
eliminate “dishonest
salesmen” and reward those who act in a responsible and
professional manner. Please leave a comment after concluding a
transaction so that others can be better informed before they
purchase.
What should I do, if I do not receive the order ?
If you did not receive an item
ordered at ZITOLO.COM, first check if your payment via bank
transfer of PayPal has been registered and if it was, check the
exact day of payment. If the payment was accepted, contact the
salesman and ask about the order. If you still face problems,
send us an e-mail at help@zitolo.com and we will try to sort this situation out as soon
as possible.
What
if,
the item I have purchased does not fulfill my requirements ?
If an item you have received does
fulfil your requirements, contact the salesman in order to find
a common, satisfying solution. If you do not reach an
understating, send us an e-mail at: help@zitolo.com and we will try to solve the problem as soon as
possible.
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